We at e-tradecounter have made every effort to ensure that you have a simple, easy and enjoyable experience when buying online.
If you are experiencing difficulties our customer service dedicated phone lines are on hand to help Monday to Friday alternatively we have a contact form at the bottom of this page that you can fill in and we will respond accordingly.
Postal Address
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Trade Counter
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Contact Numbers |
Office Opening Times
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Allen House
Edinburgh Way
Harlow
CM20 2HJ |
North Place
Edinburgh Way
Harlow
CM20 2SL |
Local Rate: 0845 643 1138
Std Tel: +44 (0)1279 426832
Fax: +44 (0)1279 443375 |
Mon to Thu: 9am to 6pm
Friday: 9am to 4pm
Sat to Sunday: Telephone Lines Closed
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Helpful Infomation
Looking for an order? We have created a dedicated Support page for anyone finding out the status of an order. Head over to Order Support, you will need your Customer ID and Order Number. This information should be found on most communication regarding orders.
If you want to see past orders or information about your account. First login using the link on the top left of the page. Once you have logged in the link at the top will change to allow access to your account. From there you can see all order placed.
What do we need to help you as quickly as possible?
We would need your Customer ID or Order Number to track down you account as quick as possible. If you are sending an email make sure you include as much detail about your order so we can immediately start to assist you.
What do we do with your email in this contact form?
We require an email so we can reply to any messages you send us. We will never use or sell your email address for any other purpose. For more information about our policies please view our Privacy Policy and Terms and Conditions.
